Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino we cover? This page tells you how to reach the Casino Ireland team and what we can help with.
Why get in touch
We put together this site to help players in Ireland compare online casinos honestly — from welcome bonuses and wagering terms to payment methods and payout speeds. That research relies on staying current, and readers are often the first to notice when something's changed at a casino we've reviewed. If a bonus offer has been updated, a payment method has been dropped, or a link isn't working the way it should, we want to know about it.
We also hear from people who are trying to decide between a couple of sites on our list and want a second opinion, or who have a general question about how online casino bonuses, licensing or payouts work in Ireland.
How to reach us
You can email us at [email protected]. We read every message and try to respond within a reasonable timeframe, though during busier periods it may take a little longer to get back to you.
When writing in, it helps to include:
- The name of the casino your query relates to, if applicable
- A short description of the issue or question
- Any screenshots or links that support what you're describing, if you have them
This lets us look into the matter properly rather than going back and forth over the basics.
What we can and can't help with
We're an independent review and comparison site, not a casino operator. That means there are things we're well placed to help with, and others that need to go elsewhere.
- We can help with: corrections to information on our site, questions about how we rate and rank casinos, feedback on your own experience with a listed operator, and general queries about how bonuses, payment methods or licensing work for Irish players.
- We can't help with: your casino account, deposits, withdrawals, bonus disputes or identity verification. Those sit with the casino itself, and its own support team is best placed to resolve them — usually via live chat or email listed on that operator's site.
If you're dealing with a dispute over a bonus or a delayed withdrawal at a specific casino, check the terms and conditions you agreed to when you signed up, and raise it directly with that casino's support team first.
Concerned about your gambling?
If you or someone you know is struggling to keep gambling under control, that's a conversation worth having sooner rather than later. Our Responsible Gambling page has practical information on setting limits, self-exclusion tools and where to find independent support in Ireland.
Before you write in — a few things worth checking first
A lot of common questions are already answered elsewhere on the site:
- Want to know more about who's behind Casino Ireland and how we work? See our About Us page.
- Wondering about the legal side of things — deposit limits, terms of use, or how our reviews and rankings are put together? Our Terms and Conditions page covers that.
- Looking for options outside the usual self-exclusion schemes? Our Non GamStop Casinos page covers that specific topic in detail.
If your question isn't answered there, drop us a line — we're glad to hear from readers, whether it's praise, criticism or just a question we haven't covered yet.